July 14, 2015
Well, I hope y'all have missed me, because I have certainly missed y'all!
On Monday, June 29th, my internet here at home went out. Just - poof - it was gone. I had been on my pute earlier that day, and was on my tablet while sitting in the recliner, when it told me that I was no longer connected. I just thought, "Huh, that's kinda weird," and kept on playing my games (that don't really need internet) and, later, when I got back on the pute, I tried all the tricks I knew to hook my internet back up but nothing worked. I spent the next couple of days trying and re-trying these same tricks, but no go. I finally called Verizon on July 1st, and the fun began.
I called them back on the 7th because I still didn't have internet. "Oh, there's no record...." and I broke in and told them the date, time, and who I spoke to, was transferred to, and what I was told. "OH! Here it is. Hmmm, that ticket was never submitted." Wonderful. After I disconnected the call while trying to do what he was suggesting, I had to call back (because they didn't) and, of course, got a different batch of people. (I HATE THAT!) After going through the whole spiel again, this guy finally declared that my little Mifi thingy piece is dead (ya think?) and he must submit a ticket so I can get a new one (yeah, he was a winner...). So...the ticket was submitted. I should have what I need day after tomorrow.
I called them back on the evening of the 9th because I still hadn't received anything from FedEx that day. "There's nothing in the records..." I broke in with all the dates, times, and names, and - voila! - she found the whole story! "Oh, it looks like the order survey wasn't done at the end to process the order." I informed her that it was done, because I have the confirmation number, but she insists that the computer says it wasn't. Sigh. So, she goes to that survey with me, and listens to me doing it (again) and getting my confirmation number (again) and she says now the computer says it has been done. So I'll get my piece by FedEx day after tomorrow. She did offer to see if she could get a manager to possibly overnight it, but I declined, saying that this has already taken long enough, I didn't want to throw a monkey wrench into the works on purpose. She laughed (chuckled), saying she understood how I felt, and that she'd probably feel the same way or worse.
Well, guess what happened on Saturday the 11th?? Not a damn thing. I just took a LOT of deep breaths and told myself to wait until Monday, because I knew it was a weekend, and I am me and I wasn't surprised, was I?
Monday the 13th, a little after 12 - FINALLY - the FedEx truck pulled into the driveway and I got my new piece. Hip, hip, hooray!!
Don't you know, though, I had company and couldn't mess with it at that time. Then the thunderstorm from hell happened and the electric went out for over four hours and I sure didn't feel like messing with it after that. I told myself that Tuesday, all day Tuesday, was going to be good enough for messing with it. I did figure out how to put in the SIM card and get it plugged in and charged, so it would be ready to go in the morning.
Tuesday the 14th. THE day. It's gonna happen, right??
Well, not right away. My daughter-in-law texted me first thing this morning and needs me to go down to the Verizon store with her, my sister, and my grandson (that's a long story, trust me) to get my sister a new phone because hers is slowly dying. So....off I go, and, yes, we stopped and ate lunch at the Mexican place by Kroger, then we had to stop at WalMart on the way home, too. We didn't get home until oh, 2:30, 3:00.
Jean and I were looking at this new piece and trying to figure out how to set it up, since that part didn't come with instructions. "Oh, it'll be right on the computer screen," I was told over and over. Hahahahahahahahaha. They don't know ME.
I finally had to call Verizon again, and they all left and here I am on the phone again for a couple of hours. It was determined that my pute found the new thingie but Windows would not allow the connection, so we had to come up with different passwords for pute and tablet and reset everything and a huge thunderstorm blows in and poof goes the electricity again. shitshitshit
After the electricity comes back on, and I finally decide I am ready to deal with this again, I go back to the pute. AND. IT. WORKED. IT WORKED!!!!
Whatever we (me and the Verizon lady) had done before the electricity went out was just enough so that when the electricity came back on (also known as restarting the pute), it worked correctly!!!
OMG!! <happy dance>
15 days without internet at home is 14 days too long in this day and age.
